Service Forms

For a copy of our Request for Service form please click here.
For a copy of our 60 Day Request for Service form please click here.
For a copy of our Year End Request for Service form please click here.

New Home Warranty (BC)

Since the introduction of the Homeowner Protection Act in British Columbia in 1999, Travelers Guarantee Company of Canada has been leading the way in providing superior warranty coverage for new homes. Having the most knowledgeable and experienced underwriters in the business and staff with construction and technical expertise enables Travelers Guarantee to deliver excellent customer service and better quality homes to new home buyers in British Columbia.

Travelers Guarantee Company of Canada is a property and casualty insurance company serving the Canadian market for years. Travelers Guarantee’s financial strength, diversity of products, and commitment to service excellence have earned Travelers Guarantee the solid reputation of being the leading provider of surety and real estate insurance products in the construction and home building industry in Canada.

New Home Buyers

Buying a new home involves making many important decisions. It is important to carefully research all aspects, seek professional advice, and gather as much information as possible about your potential new home before you sign the Agreement of Purchase and Sale. In order to obtain the benefits of the Travelers Guarantee Company of Canada Warranty, you will need to confirm:

• the new home as been built by a Travelers Guarantee approved builder;
• the builder is licensed by the Homeowner Protection Office; and
• new home warranty coverage has been issued on the new home.

Travelers Guarantee Company of Canada underwrites the builder’s track record, technical expertise, financial capacity and after sales customer service before approving a builder. Only those builders who meet Travelers Guarantee’s stringent underwriting criteria, construct quality homes that conform to the Building Code and carry out timely after sales service are approved builders by Travelers Guarantee.

Before taking possession of your new home, you should make arrangements with your builder to conduct a preoccupancy walk through, to identify any defects or construction deficiencies that may be corrected prior to occupancy. At this meeting you can expect your builder to present you with a Commencement Date Certificate for signing. This certificate simply assists us in determining the commencement date of warranty coverage for your new home. Upon receiving a copy of this certificate from your builder, we will initiate warranty coverage and provide you with your 2-5-10 Home Warranty Certificate by mail. Please be sure to read this document carefully and keep it in a safe place. It explains the warranty coverage in detail and the process for reporting defects in your new home. You may wish to refer to the Construction Standards Guide to assist you in identifying and reporting defects to Travelers Guarantee.

Protecting your new home warranty coverage requires that you properly maintain your new home. Please review the Maintaining Your New Home section to help you protect this important investment for years to come.

The Travelers Warranty

Travelers Guarantee Company of Canada led the way in being the first insurance company to be approved by the Financial Institutions Commission to deliver warranty coverage for new homes in British Columbia. Travelers Guarantee takes great pride in providing new home buyers with strong protection in the warranty coverage pursuant to the Homeowner Protection Act & Regulations.The comprehensive 2-5-10 Home Warranty Certificate provides new home buyers with security and peace of mind in one of the most significant, and exciting purchases most people make in their lifetime. The Travelers Guarantee Warranty provides important protection and coverage to new home buyers both before and after buying a new home:

Material & Labour Warranty
Year 1 – Any defect in materials and labour
Year 2 – Defects in materials and labour supplied for:

1. gas, electrical, plumbing, heating ventilation and air-conditioning delivery and distribution systems;
2. exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home;
3. coverage for any defects in materials and labour rendering the new home unfit to live in; and
4. subject to Subsection A.1.2., coverage for non-compliance or a violation of the building code

5 Year Building Envelope Warranty
Coverage for the building envelope for up to five years for defects in the building envelope of a new home, including a defect which permits unintended water penetration such that it causes, or is likely to cause, material damage to the new home.

10 Year Structural Defects Warranty
Coverage for structural defects for up to ten years for:

1. any defect in materials and labour that results in the failure of a load bearing part of the new home; and
2. any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy.

Note: For complete warranty coverage information, please refer to the 2-5-10 Home Warranty Certificate.